Revuloop runs post-stay surveys with adaptive AI follow-ups that drill from “it was okay” to the exact touchpoint. Check-in, room, breakfast, or noise, and route detractors to the GM in real time.
Revuloop is an AI-native survey platform built for independent hotels, resorts, vacation rentals, and multi-property hospitality groups. Replace the long static post-stay form with a short adaptive conversation that follows up based on each guest's score: drilling from “okay” to the real touchpoint. Themes, sentiment, and per-property breakdowns land in your dashboard automatically. Detractors route to the GM via Slack or email. Free plan: unlimited static surveys, 1 active Smart Survey, 150 responses/month, and 200 one-time AI tokens. Starter ($19/mo) removes Revuloop branding and turns on the full analysis, email campaigns and the API. Pro ($49/mo) removes the Smart Survey cap and adds the REST API, Embed SDK, and HMAC-signed webhooks for PMS integration.
See also: Restaurants & QSR, Event Feedback, Customer Experience (NPS / CSAT).
Long static post-stay forms get low response rates and comment boxes full of 'great stay!'. Your portfolio dashboard shows averages with no causes. The bad ones surface on TripAdvisor a week later.
Here is how Smart Surveys turn a forgettable rating into a clear, actionable signal for the property team: automatically.
How would you rate your stay overall? (1-10)
Replace the 20-question form, the unread comment box, and the manual review monitoring with an AI-native post-stay platform.
An unhappy answer opens a case by itself, goes to the right team, and carries a deadline. You can see it is their third complaint in two months, and the accounts most likely to leave arrive as a ranked list before renewal. From Pro.
Replace the long static form with a short adaptive conversation. Smart Surveys fire from your PMS or email platform and adapt follow-ups based on each guest's score. Capturing depth where static forms get one-word answers.
Drill from 'it was okay' to the actual touchpoint (check-in wait, room cleanliness, breakfast quality, AC noise, or front-desk attitude) without writing a single skip-logic rule.
Themes and sentiment extracted in real time across every property. See which hotels have a housekeeping problem, which have a service problem, and which are quietly delighting.
Slice NPS, CSAT, and theme volume by property, brand, room category, channel (OTA vs. direct), or guest type. Built for portfolio operators.
Catch detractors before they post to TripAdvisor, Booking.com, or Google. Smart Surveys route low scores to the GM with the full transcript. Most guests just want to be heard.
Pipe negative responses to Slack, email, or any webhook the moment they submit. Same-day comp offers recover guests at a fraction of the cost of a bad review.
Within 24 to 72 hours of check-out, while the experience is still fresh. Revuloop can fire surveys automatically via your PMS, email platform, or a webhook. Many hotels send the survey through Revinate, Cendyn, or directly from Opera/Mews.
Public reviews are reactive. They happen after the damage. Smart Surveys are proactive: they capture the guest's reaction before they post publicly, drill into the exact touchpoint, and give the GM a chance to recover the experience. They also give you themed, structured data your revenue and operations teams can actually use.
Yes. Tag every survey with property, brand, room category, channel, or guest segment. Revuloop's analytics roll up portfolio-wide and let you drill into a single property, room category, or shift. Built-in support for hotel groups and multi-brand operators.
No. Smart Surveys are constrained by your initial question and topic, with a topic-drift guard that auto-refocuses if the conversation wanders. You can pre-write fallback questions and approve a brand-voice guide so every adaptive follow-up stays on tone.
Yes. Revuloop ships a 99+ endpoint REST API, an Embed SDK, and HMAC-signed webhooks. Native integrations with Slack, Zendesk, Segment, Notion, Zapier, and Make make it easy to route signal to Opera, Mews, Cloudbeds, Revinate, Cendyn, or Duetto.
Yes. The free plan covers most independent hosts, and tags let you split feedback by listing, room type, or season. Many Superhosts use Revuloop alongside Airbnb's review system to catch issues before the review window closes.
Yes. Revuloop is GDPR-compliant with a signed DPA, Article 18 processing-restriction enforcement, role-based access controls (OWNER, ADMIN, MEMBER, VIEWER, RESPONDER), and single sign-on (SSO) on the Business plan ($149/mo).
Medallia and Qualtrics are enterprise XM suites that take months to deploy and cost six figures. Revuloop is an AI-native survey platform with a free plan, a 15-minute setup, and adaptive follow-ups built in: designed for independent hotels and mid-market portfolios that want enterprise-grade insight without the enterprise tax.
Start free and launch your first adaptive post-stay survey today, or book a 30-minute demo and we will map Revuloop to your portfolio.