Terms of Service

2.1 Eligibility

You must be at least 16 years old to use our Services. By using our Services, you represent and warrant that you meet the eligibility requirements and have the right, authority, and capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2.2 Account Registration

To access certain features of our Services, you must create an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2.3 Account Termination

We reserve the right to suspend or terminate your account and access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason. You may also terminate your account at any time by following the instructions in your account settings.

3.1 Survey Platform

Revuloop is an AI-powered survey platform that enables users to create, distribute, and analyze surveys. Our Services include survey creation tools, response collection, data analysis, and reporting features.

3.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

3.3 Beta Features

We may offer access to beta features that are still in development. Beta features are provided "as is" without warranty of any kind. We may change, suspend, or discontinue beta features at any time without notice.

4.1 Subscription Plans

We offer various subscription plans, including free and paid options. The features and limitations of each plan are described on our pricing page. We reserve the right to modify our pricing and subscription plans at any time.

4.2 Payment Terms

If you choose a paid subscription plan, you agree to pay all fees associated with your chosen plan. All payments are non-refundable except as expressly stated in these Terms or as required by applicable law. You authorize us to charge your designated payment method for all fees related to your subscription.

4.3 Subscription Renewal and Cancellation

Paid subscriptions automatically renew until canceled. You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period, after which it will not renew.

4.4 Credits System

Our platform may use a credit system for certain features. Credits may be included with subscription plans or purchased separately. Credits expire as specified at the time of purchase or allocation. Unused credits are not refundable upon account termination or subscription cancellation.

5.1 User Content

"User Content" refers to any content that you upload, create, or distribute through our Services, including survey questions, descriptions, responses, and analysis. You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, and display your User Content for the purpose of operating and improving our Services.

5.2 Content Restrictions

You agree not to create, upload, or distribute User Content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, or invasive of another's privacy
• Infringes upon or violates the intellectual property rights or other rights of any third party
• Contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of our Services
• Is discriminatory based on race, gender, religion, nationality, disability, sexual orientation, or age
• Collects sensitive personal information without appropriate notice and consent
• Contains or promotes illegal activities, hate speech, or violence
• Is deceptive, misleading, or fraudulent

5.3 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using our Services for any illegal purpose or in violation of any laws
• Attempting to interfere with or disrupt our Services or servers
• Attempting to bypass any security measures of our Services
• Scraping or collecting data from our Services through automated means
• Sending spam or unsolicited communications through our platform
• Impersonating another person or misrepresenting your affiliation with any person or entity
• Using our Services to distribute malware or other harmful code
• Exceeding rate limits or engaging in actions that impose an unreasonable load on our infrastructure

5.4 Survey Ethics and Respondent Rights

When creating and distributing surveys, you agree to:

• Provide clear information to respondents about the purpose of your survey
• Obtain appropriate consent from respondents when collecting personal information
• Respect respondents' right to decline participation or withdraw at any time
• Use the data collected only for the purposes disclosed to respondents
• Protect the confidentiality and privacy of respondent data
• Comply with all applicable data protection and privacy laws

6.1 Survey Data Ownership

As a survey creator, you own the surveys you create and the response data collected through your surveys. However, we may aggregate and anonymize survey data to improve our Services and generate insights about survey trends.

6.2 Data Controller and Processor Roles

For surveys you create, you are the data controller for the personal information collected from respondents, and we are the data processor. As the data controller, you are responsible for complying with applicable privacy laws and regulations regarding the collection and processing of respondent data.

6.3 Privacy Policy

Our collection and use of your information and respondent information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you agree to our collection, use, and disclosure of information as described in our Privacy Policy.

7.1 Our Intellectual Property

Our Services, including all content, features, and functionality (including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software), are owned by us or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for their intended purposes subject to these Terms. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

7.3 Feedback

If you provide feedback, ideas, or suggestions regarding our Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into our Services without any obligation to compensate you.

8.1 API Access

We may offer an application programming interface ("API") as part of our Services. Your use of our API is subject to these Terms and any additional API documentation or guidelines we provide.

8.2 API Rate Limits

We may impose rate limits on API usage. You agree not to exceed these limits or attempt to circumvent them. We reserve the right to throttle or block API access that violates these limits or otherwise impacts our Services' performance.

8.3 Third-Party Integrations

Our Services may allow you to integrate with third-party services. These integrations are subject to the terms and privacy policies of those third parties. We are not responsible for the practices of third-party services and encourage you to review their terms and privacy policies.

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12.2 Arbitration

Any dispute arising from or relating to these Terms or our Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this provision.

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, which are available at www.adr.org. Payment of filing, administration, and arbitrator fees will be governed by the AAA's rules.

12.3 Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms to which you agree when using particular elements of our Services, constitute the entire agreement between you and us regarding our Services and supersede all prior agreements and understandings.

13.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.

13.3 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer these Terms without such consent will be null. We may freely assign or transfer these Terms without restriction.

13.4 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.